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Delivery & Returns

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ORDERS AND DELIVERY

UK Standard Delivery: free with orders over £60

Standard delivery price at checkout: £3.99

Orders will be delivered within 3-5 working days, excluding bank holidays. Please note that during our busy festive period shipping may take slightly longer to get to you once it has been dispatched from us.

Express Delivery:

All orders sent using express delivery aim to deliver to customers within 1-2 working days. Express delivery price at checkout: £4.99

Next Day Delivery:

Order before 1pm Monday to Friday to be eligible for next day delivery. Next Day Delivery price at checkout: £6.99

Christmas Delivery:

Place your order on or before the 18th December for standard delivery, 21st December for express delivery & the 22nd December for Next Day Delivery.

 

Delivery Service:

All our deliveries are handled by Royal Mail. Please ensure that you or someone you know will be present at home or at a work address to accept your delivery. If you know you won’t be present to accept your parcel, please provide us instructions of a safe place to leave your parcel so that we can pass on to the courier.

All our international deliveries are handled by Royal Mail. We always use a signed for service as reliability is crucial to us. It is your duty to make sure that you cover any ongoing customs or taxes should any be incurred when shipping to your destination. We do our best at PrettyBee to deliver within the stated timeframe, however we cannot be held responsible for any delays caused by custom clearance of the destination country.

We hope you’re happy with your PrettyBee purchase, however if you feel an item isn’t right for you, we’re happy to offer a refund or exchange within 14 days of your receipt of order. Once you have notified us of your intention to make a return you then have 14 days to return the item(s) to us. Simply fill in the exchange/return form that came with your order and enclose it with the item(s) you wish to return with all original packaging.

CHRISTMAS EXTENDED RETURNS POLICY

We’ve extended our returns policy during the festive period to make Christmas Shopping hassle-free, any order placed between 1st December and 24th December 2022 will be eligible for a return up until 31 January 2023 for a refund or exchange.

RETURN ADDRESS 

The Pretty Bee Co., Riviera, 71 Llandeilo Road, Gorslas, Llanelli, Carmarthenshire, SA147LW.

Please note that return shipping costs are not covered by The Pretty Bee Co., therefore we suggest using your local post office for tracking ID.

EXCHANGES AND RETURNS POLICY

All items are quality checked to ensure that they meet our high-quality standards before being sent to you. However, we’re happy to accept a return or exchange if something isn’t quite right. Simply notify us of your intention to make a return within 14 days of receiving your order by emailing welcome@theprettybeeco.com

Any item(s) returned to us must be returned in the same condition that they were sent in.

Any item(s) returned to us must contain all original packaging.

Any garment returned to us should be clean, unworn with the tags still attached. Your return will be inspected by us once received and if the above doesn’t apply then a refund may be refused to you.

ARE THERE ANY ITEMS THAT I CANT RETURN?

Due to hygiene reasons, we cannot process returns or exchanges for pierced jewellery.

PROCESSING YOUR REFUND

Please allow up to 2-3 working days for your return to be processed. All refunds will be issued back to the same payment method from which the transaction was made and can take approximately 5-10 business days to appear into your account.

PROCESSING YOUR EXCHANGE

We can accept an exchange on an item subject to if stock allows. If by any chance we are unable to offer an exchange due to for example your size being out of stock, we will then offer you a full refund instead, or you may choose another item at your own discretion. If the replacement is less expensive than the original, don’t worry. We will make sure that the difference in cost is refunded back to your original payment methods. Alternatively, you may return the original item to us for a refund and then make a new purchase.

The new item will be sent to you once we have received the returned item(s) and it has been quality checked by us.

NEED MORE HELP?

If you need any further assistance, please contact us at welcome@theprettybeeco.com and we’ll be more than happy to help.

We want customers to get the best shopping experience possible, when checking out please make sure that the details provided are accurate as we are unable to make any changes to your order once it has been dispatched.
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